Susan Sacks - Audiology Services St Charles Il
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Frequently Asked Questions

Do all hearing losses require amplification? Not all hearing losses are treated with amplification. If a medical condition is thought to exist, patients are referred to an Ear Nose and Throat Doctor, at which point a different plan of treatment may be decided upon.
Do we have an Ear Nose Throat (ENT) Doctor on Staff? We do not have an ENT on staff; however, we do work with various physicians that specialize in ears to which we may refer patients if necessary.
If I have a medical problem, should I see an audiologist, an ENT, or my primary care physician? If a problem is known to be medical, it should first be acknowledged by a physician, whether it be an ENT or a primary care physician. After evaluation by a physician, they may choose to refer the individual to an audiologist for a diagnostic hearing evaluation.
How much do hearing aids cost? The cost of a hearing aid is generally determined by number and complexity of its features. Each instrument may cost between $900 and $2800 depending on the level of technology, and hearing aids are generally selected based upon the patient's expressed needs.
What is the warranty on the hearing aid(s)? Basic hearing aids generally come with a one year warranty, while the advanced hearing aids frequently come with a 2 year warranty. Most warranties include repairs and a one time loss/damage with a deductable or a co-pay. Once a warranty comes to an end, the patient has an opportunity to extend the warranty annually for up to the limits determined by the manufacturer. (Most manufacturers limit warranty extension up to 3 years).
Is there a trial period? The Food and Drug Administration mandates that a patient receive a trial period of at least 30 days. Susan Sacks Audiology Services offers 60 day trial period. This is generally seen as an ample amount of time to determine whether or not a hearing instrument is meeting a patient's expectations. If the patient feels the instruments are not meeting their expectations, an exchange may be considered or the patient may return the instruments for a refund of the purchase amount minus a $100 user fee (per unit).
Does insurance cover the cost of hearing aids? In most cases, insurance does NOT cover the cost of hearing aids. Most insurances can be billed for the hearing test, but individual insurance companies will need to be consulted in order to determine what will or will not be covered.
How long do they typically last? The life of a hearing aid that is cared for and maintained is expected to be between 5 and 7 years, varying amongst each individual.
What are the different styles of hearing aids? Hearing aids may come in a variety of shapes and colors, but for the most part consist of 2 different styles: custom and behind-the-ear. Custom instruments are molded to each individual's ear and range in size. A large custom product will fill the bowl of the ear while a small custom product fits deep inside the canal. Behind-the-ear products consist of a device which holds the circuitry components behind the ear and attaches to an earmold or slim tube that fits into the canal of the ear.
Are there alternative options to hearing aids? Sometimes a hearing aid is not the most appropriate solution for a patient. There are other assistive listening devices to help out hearing impaired individuals. Some of these options would include phone amplifiers, TV amplifiers, like "TV Ears", or personal amplification systems, like "Pocket-Talkers".
Can you guarantee that hearing aids will help me? Hearing aids will make things louder, but the amount benefit, in terms of clarity obtained from amplification, will be directly related to the degree of hearing loss and the amount of damage done to the auditory system. This can only be determined by an audiological evaluation. Regardless of the degree of hearing loss, hearing aids do not completely restore 100% of hearing.
Will my hearing improve with the use of hearing aids? Hearing aids will not reverse the hearing loss already present in an individual. The goal of hearing aids is to amplify sound in order to allow the patient to hear at the best of their capabilities.
What is the difference between hearing aids available at Susan Sacks Audiology vs. Beltone? When comparing the services of Susan Sacks versus a Beltone office, there is little difference in the technology offered. Dispensing offices such as Beltone and Miracle Ear often conduct more marketing on a national level so prices tend to reflect the higher cost of doing business resulting in a higher price tag for the consumer.

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